Retail

Retail Courses

Learning in the retail industry has its own unique set of challenges. Training is of paramount importance given the customer facing role of retail employees, who are exposed to a constantly changing and challenging environment, with the emphasis on providing great customer service and supporting the increase sales

Working in small groups, on a 1-1 basis or remotely online with your occupationally competent trained accessor who will help staff learn the topics they are studying. The courses cover a wide range of information covering best practice, latest techniques and legislation.

This course will provide you with the essential knowledge required, designed specifically to work in a range of different sectors in a customer service role. This course will allow you to take part in many customer service tasks professionally

  • The principles of customer service and delivery
  • Understand customers
  • Understand employer organisations
  • Understand how to communicate with customers
  • Understand how to handle customer information
  • Understand how to resolve problems and deliver customer service to challenging customers
  • Understand how to develop customer relationships

This course helps learners understand about the importance of creating a fair society where every individual can participate and has the opportunity to fulfill their potential without prejudice and discrimination in society, in the community and workplace.

  • Equality and Diversity in society
  • Equality and Diversity in the community
  • Equality and Diversity in the workplace.

This course aims to help learners understand infection control measures which can
help prevent and control the spread of infection and the causes of these infections.

  • Principles of the causes and spread of infection across industries
  • Principles of the importance of personal hygiene and health in the prevention and control of infection
  • Principles of decontamination, cleaning and waste management in different settings
  • Principles of infection prevention and control.

High standards of cleaning is essential for the prevention of cross-infection in all environments. The cleanliness of the environment and equipment used in service user care is the responsibility of all staff.

  • Dealing with routine and non-routine waste
  • Health and Safety for the cleaning and support services industry
  • Working with customers and others in the cleaning and support services industry
  • Cleaning of interiors and washrooms.

With Department of Health figures suggesting that over 60% of adults and 30% of
children are overweight or obese, good nutrition is becoming more important. This course will improve a learners understanding of nutrition and diet and their role in maintaining health and wellbeing.

  • Explore principles of healthy eating
  • Consider nutritional needs of a variety of individuals
  • Use food and nutrition information to plan a healthy diet
  • The principles of weight management
  • Understanding eating disorders
  • Principles of food safety for the home environment.

This qualification aims to give learners knowledge and understanding of the key principles of dignity, duty of care and safeguarding as applied to adult health and social care. Learners will investigate the principles and how they are applied in everyday work contexts. They will also have an opportunity to examine the dilemmas and consequences that can arise when these principles are not upheld.

  • Understand safeguarding in adult health and social care
  • Principles of dignity in adult health and social care practice
  • Understand duty of care in adult health and social care
  • Understand dilemmas and public concerns in adult health and social care

The purpose of this qualification is to give learners the skills to support colleagues with mental health problems. These skills will be gained by increasing the learner’s knowledge and understanding of mental health conditions and the principles of mental health first aid and how this can be implemented in the workplace.

  • Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace
  • Exploring Mental Health
  • Understand How to Support Individuals with Mental Ill Health
  • Understand a Mentally Healthy Environment