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Business & Management
Level 5 Operations or Departmental Manager
Role Overview and Expectation
An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.
Typical job titles: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.
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Course Information
Sample Workbook
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Banding
£7000
Course Duration
30 Months(27 months qualification and 3 x months EPA)
Course Delivery
Blended Learning
Course Content
You will learn to demonstrate a variety of knowledge, skills, and behaviours. Some of the course material will consist of evidencing:
Knowledge
- Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs
- Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management
- Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people
- Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking.
Skills
- Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities
- Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly
- Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style
- Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace.
Behaviours
- Takes responsibility – Drive to achieve in all aspects of work. Demonstrates resilience and accountability
- Inclusive – Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity
- Agile – Flexible to the needs of the organisation
- Professionalism – Sets an example, and is fair, consistent, and impartial. Open and honest. Operates within organisational values.
Eligibility
- You need to have lived in the UK for the last 3 years
- Be employed with a contract of employment
- Not have a prior qualification in the same subject, at the equivalent level
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