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apprenticeships
Business & Management
Level 3 Team Leader or Supervisor
Role Overview and Expectations
A Team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Typical job titles: Supervisor, Team leader, Project officer, Shift supervisor, Foreperson, and Shift manager.
Course Information
Sample Workbook
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Banding
£4500
Course Duration
18 Months(15 months qualification and 3 x months EPA)
Course Delivery
Blended Learning
Course Content
You will learn to demonstrate a variety of knowledge, skills, and behaviours. Some of the course material will consist of evidencing:
Knowledge
- Understand different leadership styles and the benefits of coaching to support people and improve performance
- Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns
- Understand how organisational strategy is developed. Know how to implement operational and team plans and manage resources and approaches to managing change within the team
- Understand problem solving and decision-making techniques, and how to analyse data to support decision making.
Skills
- Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback
- Able to organise, manage resources and risk, and monitor progress to deliver against the project plan
- Able to create an effective personal development plan and use time management techniques to manage workload and pressure
- Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts.
Behaviours
- Takes responsibility – Drive to achieve in all aspects of work. Demonstrates resilience and accountability.
- Inclusive – Open, approachable, authentic, and able to build trust with others. Seeks views of others.
- Agile – Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs.
- Professionalism – Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.
Eligibility
- You need to have lived in the UK for the last 3 years
- Be employed with a contract of employment
- Not have a prior qualification in the same subject, at the equivalent level.
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