Business Administrator

Enhance your skills

apprenticeships

Business & Management

Level 3 Business Administrator

Role Overview and Expectation

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. 

Course Information Sample Workbook

Banding

£5000

Course Duration

18 months qualification and 3 x months EPA/p>

Course Delivery

Blended Learning

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Course Content

You will learn to demonstrate a variety of knowledge, skills, and behaviours. Some of the course material will consist of evidencing:

Knowledge

  • Understands organisational purpose, activities, aims, values, vision
  • Knows organisational structure and demonstrates understanding of how their work benefits the organisation
  • Has a practical knowledge of managing stakeholders and their differing relationships to an organisation
  • Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc.

Skills

  • Skilled in the use of multiple IT packages and systems relevant to the organisation
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals
  • Exercises proactivity and good judgement
  • Builds and maintains positive relationships within their own team and across the organisation.

Behaviours

  • Behaves in a professional way
  • Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude
  • Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience
  • Is able to accept and deal with changing priorities related to both their own work and to the organisation.

What Next for You

Customer Service Practitioner

Level 2

Customer Service Specialist

Level 3

Team Leader or Supervisor

Level 3

Business Administrator

Level 3

Lead Adult Care Worker

Level 3

Register your interest

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